About international shipping

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1: About a company

2: About payment and delivery

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3: About international shipping

4: About gift service

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3-1 : Delivery to any place other than Japan

We calculate shipping fees based on total weight. Please check “Calculate Shipping” on the cart page.
As for international delivery, we ship by EMS or SAL for Japan Post. Please check the link as we cannot ship to certain countries.

Area 1 (Asia)
India, Indonesia, Korea, Cambodia, Guam, Saipan (Northern Mariana Islands), Singapore, Sri Lanka, Thailand, Taiwan, China, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macao, Malaysia, Myanmar, Maldives, Mongolia, Laos
Area 2 (Oceania, North and Central America, the Middle East)
Australia, Solomon, New Caledonia, New Zealand, Papua New Guinea, Fiji, United States of America, El Salvador, Canada, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras, Mexico, United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan
Area 3 (Europe)
Iceland, Ireland, Azerbaidjan, Italy, Ukraine, the U.K., Estonia, Austria, the Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Macedonia, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russia
Area 4 (South America, Africa)
Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Brazil, Venezuela, Peru, Algeria, Uganda, Egypt, Ethiopia, Ghana, Gabon, Kenya, Cote d’Ivoire, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwanda

Credit-card transactions (PayPal)
You move from the order screen to the PayPal credit card checkout screen in order to make a payment. After we verify your payment, we will ship your order.

Customs duty and other taxes may be levied additionally when the shipment reaches your country.
*If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country.Please contact the customs office at your country for more details.
For a customer who requests an international delivery(outside Japan), please make an order after checking what products are prohibited or restricted to import to a destination country. When the delivery of goods is not completed due to restriction of a destination country, any refund of the payment will not be accepted.

Any return or refund will not be accepted once order confirmation e-mail is sent out.
For a customer who requests an international delivery(outside Japan), please make an order after checking what products are prohibited or restricted to import to a destination country. When the delivery of goods is not completed due to restriction of a destination country, any refund of the payment will not be accepted.

When only a part of the parcel’s contents is stolen or missing and delivered to the receiver; or when the item is damaged and delivered to the receiver, the latter has to preserve the postal item in the current condition and make a statement regarding the missing part of the package or damaged item in the local Post Office. In cases of non-delivery, theft, partial loss or damage of the postal item, please first submit a Search Request or Tracking Request and wait for the result. If it is determined that a compensation claim is applicable in the situation, please proceed to the compensation claim application.
After the compensation claim application: In the event that the item is damaged after being dispatched with EMS or SAL, we will reimburse the cost of the product.